Policies

No-Refund Policy

All package purchases are final. No amount is refundable on any package, regardless of package size or how many sessions have been used.

Minimum Gap Between Sessions

Within a package, the next session cannot be scheduled until at least 20 days after the previous session's date. This applies regardless of service line (coaching/counselling or nutritional) or mode (in-person or virtual).

Package Credits Do Not Expire

Once purchased, a package's sessions remain valid indefinitely until used — there is no time limit on redeeming your remaining credits.

Privacy Policy

TODO: placeholder — replace with the clinic's actual privacy policy, covering how patient data (bookings, intake forms, payment metadata) is collected, stored, and used, including cross-border considerations for international patients.

Terms of Use

TODO: placeholder — replace with the clinic's actual terms of use for the platform.